How do I return an item(s)?

We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within UAE, falls within a returnable category and is within the 7 days limit from the date of delivery, can be processed for return. Here are very simple steps that you can follow if you want to return item(s).

1. Items may be returned via our free home pick-up service.

2. Through this service, a courier will collect your parcel containing the items you wish to exchange or return.

3. Once your return request has been received, our team will contact you to arrange the pickup of the item(s).

4. The pickup will be arranged within 3 working days for UAE.

5. Kindly note that the items must be unused, must not be broken or damaged and in its original package. Certain items are non-returnable, please refer to the product list in the clause below.

In the event that any damaged product is delivered to you, you have until 24 hours from the time of delivery to file a return request alongside a photo of the damaged product. If you have any questions or require help in submitting a return request, please contact our customer service team for assistance.

How does it work?

• Go to "My Account"

• Click on “Account Information”, then “My Returns” and choose “New Return / Exchange Request”

• Select the order (s) you want to return from the list. Only items that are eligible for return will be shown.

• Select the most appropriate return reason.

• Attach a photo of the product that describes your return reason appropriately.

• Add your comments if you want to let us know anything.

• Don’t forget to add your contact telephone number.

Non-returnable Products.

Below is the list of the items that are not eligible for a return, replacement, or exchange:

1.Products that are classified as hazardous materials or contain flammable liquids or gases like batteries.

2.Personalized items that you requested to be designed especially for you.

3.Products that have been fully assembled or have been requested with installation are not eligible for returns. ( Examples - ride-on toys, playpens, indoor/outdoor playsets).

4.Products that have been used or damaged by you, or are not in the same condition as you received them.

5.Products with tampered or missing serial numbers.

6.Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.

7.Santa delivery orders.

8.Orders shipped to international destinations [Outside UAE] *unless found to be faulty. Faulty products will require verification.

Refund Policy:

You will get a refund if the product(s) are returned, evaluated and found eligible for return.

International shipped orders are not eligible for refund *unless found to be faulty. Faulty products will require verification

For all prepaid orders, we do offer a refund on debit/credit card, Apple pay and/or PayPal. However, this is not applicable for cash on delivery orders.

You can choose whether you want your money refunded as store credit or back to your credit/debit card.

Note: You can choose to cancel the store credit and get a refund to your account within 30 days from the day the store credit was created, not applicable on COD orders.

All COD orders will be refunded as Myts Store store credit.

Need help?

You can contact us at: https://dbi.resel.co.in/myts/contact-us